Refund policy
Return & Refund Policy
At Dogwood & Poppy Co., we want every order to arrive looking beautiful and tasting just as special as it should.
Because our products are food items and other perishable goods, we do not accept returns or exchanges once an order has shipped.
Damaged, Incorrect, or Unsatisfactory Orders
If your order arrives damaged, you receive the wrong item, or there is another issue with your order, please contact us within 48 hours of delivery at heyyall@dogwoodandpoppyco.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging, when applicable
We’ll review the situation and, when appropriate, offer a replacement, store credit, or refund.
Cancellations and Order Changes
If you need to cancel or change an order, please contact us as soon as possible.
We can only guarantee a cancellation or modification before the order has entered processing or fulfillment. Once an order has been prepared or shipped, we may no longer be able to make changes or cancel it.
Refunds
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund is due to an error on our part.
Food Allergies & Dietary Concerns
Some Dogwood & Poppy Co. products may contain or be prepared in facilities that handle common allergens, including milk, eggs, wheat, soy, peanuts, and tree nuts.
Please review individual product information carefully before ordering. If you have questions about ingredients or allergens, contact us before placing your order at heyyall@dogwoodandpoppyco.com.
Questions?
We’re happy to help.