Shipping policy

Shipping Policy

At Dogwood & Poppy Co., we want your treats to arrive fresh, beautiful, and ready to enjoy.

Order Processing

Processing times may vary by product and fulfillment partner. Estimated delivery timing, when available, will be shown at checkout or in your order confirmation.

Orders are generally processed on business days, excluding weekends and holidays.

During busy seasons, product launches, holidays, or periods of high demand, processing times may take a little longer. We appreciate your patience while your order is prepared.

Shipping Rates

Shipping rates are calculated at checkout based on your order, delivery location, and available shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Certain products may have shipping restrictions based on freshness, temperature, carrier limitations, or fulfillment availability.

Tracking

When tracking is available, you’ll receive a shipping confirmation email with tracking information once your order has been prepared for shipment.

Please allow a short period of time for tracking information to update after the carrier receives your package.

Warm Weather & Perishable Items

Some of our sweets may be sensitive to heat or temperature changes during transit.

During warmer months, certain items may require special packaging, expedited shipping, or temporary shipping restrictions to help protect product quality.

Please retrieve your package promptly after delivery whenever possible.

Multiple Shipments

Because some items may be prepared or fulfilled separately, products from the same order may occasionally arrive in more than one shipment.

If this happens, you will not be charged additional shipping beyond the amount shown at checkout unless otherwise clearly stated before purchase.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before submitting your order.

Dogwood & Poppy Co. is not responsible for delays, misdelivery, or additional charges resulting from an incorrect or incomplete address provided at checkout.

If you notice an address error, contact us as soon as possible at heyyall@dogwoodandpoppyco.com. We’ll do our best to help before the order enters fulfillment, but address changes cannot be guaranteed once an order has been processed.

Delays & Carrier Issues

Once a package is accepted by the shipping carrier, delivery times may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

If your package appears lost, significantly delayed, or arrives damaged, please contact us so we can help review the situation.